Privacy Policy

How we collect, use, and protect your personal information.

Last updated: 26 August 2025

Masterful Software ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Contact us through our website forms
  • Request a quote or consultation
  • Subscribe to our newsletter
  • Engage with our services
  • Apply for employment opportunities

This information may include your name, email address, phone number, company name, job title, and any other information you choose to provide.

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

  • IP address and location data
  • Browser type and version
  • Operating system
  • Pages visited and time spent on pages
  • Referring website
  • Device information

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, analyze usage patterns, and improve our services. You can control cookie settings through your browser preferences.

How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing and maintaining our services
  • Responding to your inquiries and requests
  • Sending you marketing communications (with your consent)
  • Improving our website and services
  • Analyzing usage patterns and trends
  • Complying with legal obligations
  • Protecting against fraud and security threats

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

  • Service Providers: We may share information with trusted third-party service providers who assist us in operating our website and providing our services
  • Legal Requirements: We may disclose information if required by law or in response to valid legal requests
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction
  • Protection of Rights: We may disclose information to protect our rights, property, or safety, or that of our users or others

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

Under UK data protection law, you have certain rights regarding your personal information:

  • Access: You have the right to request access to your personal information
  • Correction: You can request correction of inaccurate or incomplete information
  • Erasure: You may request deletion of your personal information in certain circumstances
  • Restriction: You can request restriction of processing in certain situations
  • Portability: You have the right to receive your data in a structured, machine-readable format
  • Objection: You can object to processing of your personal information
  • Withdrawal of Consent: Where processing is based on consent, you can withdraw consent at any time

To exercise these rights, please contact us using the information provided below.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

International Data Transfers

Your personal information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.